SHIPPING & RETURNS

Order Processing

Anointed Leaf Herbal Tea products are handcrafted and prepared in small batches for freshness. Please allow 2–4 business days for preparation before shipment. Carrier delivery time begins after the order has shipped.

Processing time is separate from the carrier’s delivery time. Orders placed on weekends or holidays begin processing on the next business day.

During product launches, holidays, severe weather, or periods of high order volume, processing may take slightly longer. If we cannot ship within the timeframe promised, we will contact you with the option to approve the delay or cancel the unshipped order for a refund. Federal rules require online sellers to ship within the stated timeframe or, when no timeframe is stated, generally within 30 days.

Shipping Rates

Shipping charges are calculated during checkout based on:

Package weight
Package size
Delivery address
Selected shipping service

The complete shipping charge will be shown before payment is submitted.

Any free-shipping promotion will be applied automatically when the order meets the stated requirements.

Delivery Estimates

Most orders are shipped through USPS. Estimated carrier delivery times begin after the order has been processed and accepted by the carrier.

Delivery estimates are not guaranteed. Delays may occur because of weather, holidays, carrier volume, service interruptions, or an incorrect delivery address.

Order Tracking

When tracking is available, a shipping confirmation email will be sent to the email address entered during checkout.

Please allow up to 24–48 hours for tracking information to update after the shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please check your:

Street address
Apartment or unit number
City
State
ZIP code

Contact us immediately if an address needs to be corrected. Once an order has been transferred to the carrier, we may not be able to change or redirect it.

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping payment before they can be sent again. Original shipping charges are not refundable.

Lost or Delayed Packages

A tracking status of “label created” means the shipping label has been prepared, but the carrier may not have scanned the package yet.

When tracking shows a delay, please allow a few additional business days and check directly with the carrier. Contact Anointed Leaf if the package still has not arrived after the carrier’s estimated delivery window.

A carrier’s delivery scan is generally considered confirmation that the package was delivered. We will still help you review available tracking information and determine the appropriate next steps.

Damaged Orders

Please contact us within 3 days of delivery if an order arrives damaged.

Include:

Your name and order number
Photographs of the damaged product
Photographs of the shipping box or mailer
A photograph of the shipping label
A brief explanation of the problem

Keep the damaged item, mailing container, and all packaging until the issue is resolved. USPS may require the packaging and contents to be retained for inspection during a damage claim.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Local Pickup

Local pickup may be offered for selected products and scheduled locations in the Surf City and surrounding area.

Customers must wait for pickup confirmation before arriving. Pickup orders must be collected during the confirmed date and time window.

Botanical refreshers are not available for standard mail delivery.

Shipping Area

Anointed Leaf currently ships to eligible addresses within the United States.

We do not currently offer international shipping.

Returns, Refunds and Cancellations Policy

Returns and Exchanges

Because our teas, herbs, drink ingredients, bath teas, botanical refreshers, and edible gift items are consumable or personal-use products, all sales are final. We do not accept returns or exchanges, including unopened products, due to flavor preference, change of mind, or ordering the wrong item.

Please review the product description, ingredients, caffeine information, size, and brewing instructions before purchasing.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please contact Anointed Leaf within 7 days of delivery at anointedleaf@gmail.com.

Please include:

Your name and order number
Clear photographs of the product received
Photographs of the shipping package and label
A brief explanation of the problem

Once the issue is verified, we will make it right with a replacement or refund. Store credit may be offered with your agreement.

Order Cancellations

Orders may be canceled for a full refund if preparation has not begun. Once an order has been blended, packaged, customized, or shipped, it cannot be canceled.

Incorrect or Missing Items

Please contact us within 3 days of delivery if your order contains an incorrect product or is missing an item.

Include your order number and photographs of everything received. Once verified, we will work to provide the missing or correct item or another appropriate resolution.

Refund Processing

Approved refunds are returned to the original payment method.

Please allow 5–10 business days after the refund is issued for it to appear, depending on the customer’s bank or payment provider.

Shipping costs are refunded only when the order was canceled before shipment or when the mistake was made by Anointed Leaf.

Allergies and Ingredient Preferences

Complete ingredient lists are provided on product pages and packaging.

Customers are responsible for reviewing ingredients before ordering. We cannot offer a refund solely because a customer dislikes a flavor, changes their mind, or did not review the listed ingredients.

Private Events and Custom Orders

Custom products, private-event services, and botanical refresher bookings may have separate cancellation, deposit, and refund terms.

Those terms will be provided before payment or included in the customer’s proposal or service agreement.

Contact Us

For a shipping problem, return request, or damaged order, contact:

Anointed Leaf Herbal Tea LLC
Email: anointedleaf@gmail.com
Website: anointedleaftea.com

Please include your full name and order number.

Get inTouch!